Refund policy

REFUND & CANCELLATION POLICY

Effective date: November 1, 2026

Cancel anytime. You can cancel your monthly membership at any time from your account portal or by emailing Reese@prepostpulse.com. Cancellation stops all future renewals.

No refunds on boxes already charged or shipped. Because each box is a curated, perishable-goods shipment prepared for you, all sales of boxes that have already been billed or shipped are final and non-refundable. To avoid being charged for an upcoming box, cancel before your next billing date.

Damaged, defective, or missing items. We stand behind every box. If your box arrives damaged, or an item is missing or defective, email Reese@prepostpulse.com within [7] days of delivery with your order number and a photo, and we'll replace the item(s) or send a replacement — your choice, no charge.

Lost in transit. If tracking shows your box was not delivered, contact us within [14] days of the expected delivery date and we'll work with you to resolve it.

Founding launch guarantee. If we do not reach our launch minimum by November 20, 2026, we refund your initial charge in full and cancel your membership — no boxes ship, no risk to you. Once we've reached the minimum and boxes are in production, the standard "no refunds on boxes already charged or shipped" policy above applies; you can still cancel future renewals anytime.

How refunds are issued. Any approved refund goes back to your original payment method; please allow 5–10 business days for it to appear.

Contact. Reese@prepostpulse.com (billing & refunds).